"Dortmund Airport is Germany's favourite airport."
This was the result of a survey by the tourist magazine "Reise & Preise". Over 3000 frequent flyers in numerous categories took part in this survey.
Annual Award Winner For On Time Performance 2008
Punctual, reliable and service-oriented: in 2008, easyJet named Dortmund Airport its most punctual base in Europe. This makes Dortmund Airport the first airport in the network of Europe's fourth largest airline to receive an award for excellent performance in aircraft ground handling, check-in and refuelling. It has a punctuality rate of 95%.
ServiceAtlas Flughäfen – Competitive analysis of service quality and service value
At the beginning of 2011, the independent company ServiceValue GmbH, which researches the quality of service at airports, asked 3,628 customers about their experience of services at airports.
Passengers are exceptionally happy with the quality of service at Dortmund Airport, which tops all other German airports with a service value of 67 points out of a possible 100 in the "Customer" category. The airport has achieved this excellent rating by providing services regarded by passengers as extremely important: showing an interest in customers' requirements, quality of advice, and handling of complai