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Online Dispute Resolution

Information regarding online dispute resolution pursuant to 14 Abs. 1 ODR-VO

1. Online mediation
The European Commission provides an online dispute resolution platform (OS), which is available at the following link: https://ec.europa.eu/consumers/odr/

This platform is intended to provide consumers with the opportunity to clarify disputes arising from an online contract.

Our e-mail address for consumer complaints is:
customer-service@dortmund-airport.de

2. Participation in a dispute resolution proceeding pursuant to ยง 36 VSBG
We do not participate in dispute resolution proceedings before a recognised consumer mediation agency.