1. Online mediation
The European Commission provides an online dispute resolution platform (OS), which is available at the following link: https://ec.europa.eu/consumers/odr/
This platform is intended to provide consumers with the opportunity to clarify disputes arising from an online contract.
Our e-mail address for consumer complaints is:
customer-service@dortmund-airport.de
2. Participation in a dispute resolution proceeding pursuant to § 36 VSBG
We do not participate in dispute resolution proceedings before a recognised consumer mediation agency.