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Frequently asked questions
Here you will find answers to frequently asked questions about a range of subjects:
The state government has set up a corona test centre at Dortmund Airport in cooperation with the North Rhine-Westphalia-Lippe Association of Statutory Health Insurance Physicians. Only passengers arriving from high-risk areas are given the opportunity to have themselves tested there free of charge immediately after arrival.
The currently valid entry regulations for Germany can be found on the website of the Federal Foreign Office:
https://www.auswaertiges-amt.de/en/einreiseundaufenthalt/coronavirus
In order to protect yourself and others from infection and not to spread pathogens, it is recommended above all to observe a few hygiene measures. Especially the distance of 1.50 meters between each other should always be kept. Appropriate floor markings and barrier tape are therefore installed at the information stand, check-in counters and security checks.
Please note that the number of available seats at the gates has been temporarily reduced due to the given distancing regulations. Unfortunately, it is currently also not possible to use the luggage trolleys. We apologize for this circumstance.
The following points are also important:
Terminal opening hours
The regular opening hours are valid for the terminal:
open daily from 02:00 am to 24:00 pm
Visitor terrace
The visitor terrace at Dortmund Airport is open again.
Shops/Gastronomy
Some of the bistros/restaurants in the public area will remain closed. However, the East Bar in the departure hall and the West Bar and the Take Away in the security area will provide refreshments and snacks.
The Heinemann Duty Free Shop has been reopened since 01.07.2020.
The opening hours are based on the flight schedule and may differ from the regular times.
Travel agencies
The majority of travel agencies in the terminal at Dortmund Airport are closed, but can still be reached by telephone or e-mail. The contact details of the offices can be found on the page Travel Agencies at the Airport.
Bus connection
The connection with the AirportExpress (between Dortmund Central Station and Dortmund Airport) will resume operations from 27.06.2020.
The bus line 490, as well as the AirportShuttle (Bf. Holzwickede - Dortmund Airport) are still in operation.
Parking spaces/parking garages
The car parks and multi-storey car parks at Dortmund Airport are in regular operation. Entry and exit is possible at any time.
Taxi
Taxis are usually available for use at the terminal on the arrivals level (level 0). If no taxi is available, a car can be requested by calling +49231/144444.
Rental car
The contact details of car rental companies at Dortmund Airport can be found on the airport's website - the opening hours of the providers may differ from the regular service hours.
Due to the special situation, we offer our customers the possibility to cancel bookings that cannot be cancelled. Online shop customers will receive a voucher in the amount of the payment already made.
All vouchers will be valid up to and including 31.12.2021 and can be used to re-book a parking space via the Dortmund Airport online shop.
Please send an e-mail (quoting your booking reference) to int-parken@dortmund-airport.de to request the voucher. Please understand that the processing may take some time. We will answer all mailings!
In addition, you will find answers to many questions on the "Frequently Asked Questions" page.
You can easily change your existing parking space booking in the service area of the online parking shop. Please have your booking number at hand!
Well prepared
Dortmund Airport is in close contact with the health department of the city of Dortmund and the other authorities. Like all German airports, it is well prepared to deal with suspected Coronavirus cases with preventive measures and emergency plans. There is no direct air traffic between Dortmund and the main outbreak areas.
Detour in the event of a suspected case on board
Should there be a suspected case on board a passenger aircraft, it would not land in Dortmund, but would be redirected to one of the 5 German airports (Hamburg, Düsseldorf, Frankfurt, Munich and Berlin) that are provided and equipped for this in accordance with international health regulations.
If you are concerned that you have been infected with the new type of Coronavirus and are experiencing symptoms such as fever, cough or shortness of breath, we do not recommend commencing the planned trip. Keep calm and follow the guidelines of the Robert Koch Institute.
