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Coronavirus: Information for travellers

Important information for passengers

Coronavirus and COVID-19
The novel Coronavirus (SARS-CoV-2) has been spreading in numerous countries since January 2020 - primarily due to infection via droplets. It causes COVID-19 respiratory disease with symptoms such as fever, cough, and difficulty breathing.

Current situation
The World Health Organization (WHO) is monitoring the Coronavirus epidemic as a health emergency (PHEIC) and is continually reassessing the situation. Current assessments can be found on the website of the Robert Koch Institute.

Current flight operations

Entry
From Dortmund, no risk areas are currently targeted. The competent authorities currently do not recommend entry screenings, so there are no corresponding controls in Dortmund.

Temporary Restrictions
Germany has introduced travel restrictions for entries from outside the Schengen area on March 17, 2020. All corresponding entries from non-EU-citizens and citizens of non-Schengen states by plane or ship will be affected. In addition, temporary borders controls have been introduced between Germany and France, Austria, Switzerland, Luxemburg and Denmark from Monday, March 16th. Travelers on any non-essential travels may be refused entry.

Please visit following website for more information: www.auswaertiges-amt.de/en

Departure
Many countries are currently introducing entry restrictions. We therefore asks all passengers to urgently check the current travel and entry restrictions of their destination. We also recommend that you check the status of your flight with your airline or tour operator.

Up-to-date information on the status of your flight can also be found on the following pages:

Arrivals
Departures

Visitor terrace
The visitor terrace at Dortmund Airport will be closed until 19 April.

Shops/Gastronomy
The catering establishments Coffee Fellows, Take Away, East Bar, West Bar and Bella Vista will be closed from the coming weekend. The Duty Free Shop will also be closed from 18.03.2020.

Travel agencies
The majority of travel agencies in the terminal at Dortmund Airport are closed, but can still be reached by telephone or e-mail. The contact details of the offices can be found on the page Travel Agencies at the Airport.

Bus connection
The connection with the AirportExpress (between Dortmund Central Station and Dortmund Airport) will be temporarily stopped from Monday, 23.03.2020.

The bus line 490, as well as the AirportShuttle (Bf. Holzwickede - Dortmund Airport) are still in operation.

Parking spaces/parking garages
The car parks and multi-storey car parks at Dortmund Airport are in regular operation. Entry and exit is possible at any time.

Taxi
Taxis are usually available for use at the terminal on the arrivals level (level 0). If no taxi is available, a car can be requested by calling 0231/144444.

Rental car
The contact details of car rental companies at Dortmund Airport can be found on the airport's website - the opening hours of the providers may differ from the regular service hours.

Due to the special situation, we offer our customers the possibility to cancel bookings that cannot be cancelled. Online shop customers will receive a voucher in the amount of the payment already made. This applies initially to bookings with an entry date prior to 30.04.2020.

All vouchers will be valid up to and including 31.12.2021 and can be used to re-book a parking space via the Dortmund Airport online shop.

Please send an e-mail (quoting your booking reference) to Mr Christian Hue (christian.hue@dortmund-airport.de) to request the voucher.

Please understand that the processing may take some time. We will answer all mailings!

In addition, you will find answers to many questions on the "Frequently Asked Questions" page.

You can easily change your existing parking space booking in the service area of the online parking shop. Please have your booking number at hand!

Well prepared
Dortmund Airport is in close contact with the health department of the city of Dortmund and the other authorities. Like all German airports, it is well prepared to deal with suspected Coronavirus cases with preventive measures and emergency plans. There is no direct air traffic between Dortmund and the main outbreak areas.

Detour in the event of a suspected case on board
Should there be a suspected case on board a passenger aircraft, it would not land in Dortmund, but would be redirected to one of the 5 German airports (Hamburg, Düsseldorf, Frankfurt, Munich and Berlin) that are provided and equipped for this in accordance with international health regulations.

If you are concerned that you have been infected with the new type of Coronavirus and are experiencing symptoms such as fever, cough or shortness of breath, we do not recommend commencing the planned trip. Keep calm and follow the guidelines of the Robert Koch Institute.

Hygiene and protective measures
In order to protect yourself and other people from infection and not to spread pathogens, the following hygiene measures are recommended:

  • Thorough and frequent hand washing
  • Use disposable handkerchiefs when sneezing and coughing
  • If a handkerchief is not available: Hold the crook of your arm in front of your mouth and nose
  • Avoid touching your eyes, nose and mouth
  • Refrain from shaking hands
  • Touch as few areas in public spaces as possible