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Frequently asked questions
Here you will find answers to frequently asked questions about a range of subjects:
Help & Contact
Do you have a question? In our help and contact section we have compiled information on various topics for you.
To the help and contact area
People arriving must in all cases, regardless of whether they have spent time in a risk area, provide the airline with a negative test result, a vaccination certificate or a recovery certificate.
The test result must be available before departure in order to present it to the carrier. The test must have been taken no more than 48 hours before entry.
Detailed information you will find on the website of the Federal Ministry of Health.
Before entering Germany, you must complete a digital entry declaration if you have been in a high-risk or virus-variant area. This can be done at the earliest three days before entry.
You should do so online at www.einreiseanmeldung.de and make sure that you have confirmation of your registration with you in electronic form (PDF) or printed out on paper when you arrive. This confirmation will be checked by your transport provider and may also be checked by the officials at border control when you enter Germany.
After staying in all other areas, you do not need to submit a digital entry declaration.
Find more information on the website of the Federal Foreign Office.
If you have stayed in a high-risk area, you must go into domestic quarantine for ten days. The domestic quarantine can be bypassed if proof of recovery or vaccination is submitted via the entry portal of the Federal Republic. From the 5th day onwards, the quarantine can be shortened by a negative test certificate. For children under 12 years of age, quarantine ends automatically after the 5th day.
Risk areas will only be designated in two categories from 1 August 2021: High-risk areas and virus variant areas. The category of "simple" risk areas has been dropped. The classification and publication of risk areas is carried out by the Robert Koch Institute (RKI) at www.rki.de/covid-19-risikogebiete.
Corona tests prepared before entry must meet the criteria listed by the RKI at www.rki.de/covid-19-tests.
In order to protect yourself and others from infection and not to spread pathogens, it is recommended above all to observe a few hygiene measures. Especially the distance of 1.50 meters between each other should always be kept. Appropriate floor markings and barrier tape are therefore installed at the information stand, check-in counters and security checks.
Please note that the number of available seats at the gates has been temporarily reduced due to the given distancing regulations. We apologize for this circumstance.
The following points are also important:
Terminal opening hours
The regular opening hours are valid for the terminal:
open daily from 03:30 am to 11:30 pm
Visitor terrace
The visitor terrace at Dortmund Airport is open.
Gastronomy
Some of the bistros/restaurants in the public area will remain closed. However, the East Bar in the departure hall and the West Bar and the Take Away in the security area will provide refreshments and snacks.
The opening hours are based on the flight schedule and may differ from the regular times.
Shops
The Heinemann Duty Free Shops are open.
Car Rental
The car rental companies are only accessible to a limited extent. Some counters are completely closed. The contact details of the car rental companies can be found on the page car-rental.
Travel agencies
The majority of travel agencies in the terminal at Dortmund Airport are closed, but can still be reached by telephone or e-mail. The contact details of the offices can be found on the page Travel Agencies at the Airport.
Bus connection
The bus line 490, as well as the AirportShuttle (Holzwickede station - Dortmund Airport) and AirportExpress (Dortmund Central Station - Dortmund Airport) are in operation.
Parking spaces/parking garages
The car parks and multi-storey car parks at Dortmund Airport are in regular operation. Entry and exit is possible at any time.
Taxi
Taxis are usually available for use at the terminal on the arrivals level (level 0). If no taxi is available, a car can be requested by calling +49231/144444.
Rental car
The contact details of car rental companies at Dortmund Airport can be found on the airport's website - the opening hours of the providers may differ from the regular service hours.
Well prepared
Dortmund Airport is in close contact with the health department of the city of Dortmund and the other authorities. Like all German airports, it is well prepared to deal with suspected Coronavirus cases with preventive measures and emergency plans. There is no direct air traffic between Dortmund and the main outbreak areas.
Detour in the event of a suspected case on board
Should there be a suspected case on board a passenger aircraft, it would not land in Dortmund, but would be redirected to one of the 5 German airports (Hamburg, Düsseldorf, Frankfurt, Munich and Berlin) that are provided and equipped for this in accordance with international health regulations.
If you are concerned that you have been infected with the new type of Coronavirus and are experiencing symptoms such as fever, cough or shortness of breath, we do not recommend commencing the planned trip. Keep calm and follow the guidelines of the Robert Koch Institute.
